Returns Policy

Our Return Window

We want you to love your crystals! If for any reason you are not satisfied with your purchase, we accept returns within 7 days of receiving your item.

Return Conditions

To be eligible for a return, your item must be:

  • In its original condition — unworn, unused and undamaged
  • In its original packaging where possible
  • Accompanied by proof of purchase

How to Request a Return

To start a return, please contact us by email within 7 days of receiving your order. Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the item if it arrived damaged

We will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

⚠️ Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Personalized and made-to-order items — as these are crafted specifically for you, we are unable to accept returns unless the item arrived damaged or defective
  • Items returned after the 7-day window
  • Items that show signs of use or damage not caused by shipping

No Exchanges

Please note that we do not offer exchanges at this time. If you would like a different item, simply return your original purchase (if eligible) and place a new order.

Damaged Items

If your item arrived damaged, please contact us immediately with photos. We will do everything we can to make it right — whether that's a replacement or a full refund. Your satisfaction matters deeply to us. 🌿